telentConnect solutions

Recognising that individual employee needs will differ, telentConnect has been designed with a flexible “per user” model. Each model has varying levels of functionality starting at the Express Voice giving traditional PBX features, through to fully immersive Enhanced Unified Communications.

Added to this, for field based users, the telentConnect Mobile Service provides similarly high levels of functionality that are accessed through mobile devices.



Express Voice

Designed for low usage environments such as lift phones, corridor phones, FAX, modems, EPOS machines and standard phone users. The Express Voice user type provides access to a rich set of voice features.

Express Voice + Voicemail

Designed for desk and office based users who make and receive telephone calls but do not need to schedule or initiate conferences. Includes Express Voice functionality, Voicemail and an optional access to corporate directory.

Express Voice + Unified Communications

Designed for users who require more than voice calls. In addition to the Express Voice + Voicemail functionality, via a soft phone users have audio conference capability and can set up web collaboration sessions.

Voice Contact Centre

Designed for voice based contact centre use, typically used where incoming calls are relatively high volume and/or detailed call activity reporting is required.


For central answering and transferring of incoming calls, with the ability to efficiently manage multiple incoming voice calls including hold, queue, transfer, search the directory and perform general operator based call handling.

SIP trunks

SIP trunks include DDI ranges, free calls to UK mobile and 01,02,03 numbers, number porting, geographic and non-geographic number provision. As a further option organisations can also “bring their own provider” if preferred.


Unified Communications Lite

Uses a dedicated client application to deliver the same functionality as Express UC users enjoy with the additional benefit of an integrated one number service, the ability to initiate a web collaboration on demand and additional mobility options.

Enhanced Unified Communications

Designed for people who are desk based and intensive Microsoft Office suite users. It provides the same functionality as the UC Lite but is delivered via deeper integration into the Microsoft Desktop, rather than a separate application.

Multimedia Contact Centre

In addition to voice calls, Multimedia Agents have the ability to queue and manage a range of communications including Email, Web Chat, SMS, FAX and Social media integration.

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