telentConnect solutions.

Recognising that your individual employee needs will differ between departments (and user to user) telentConnect has been designed with a flexible “per user” model. Each model has varying levels of functionality starting at the Entry Level Voice (plus traditional PBX features) through to fully immersive Enhanced Unified Communications.

Added to this, for field based users, the telentConnect Mobile Service provides similarly high levels of functionality that are accessed through mobile devices.

Packages

Express:

Express Voice

Designed for low usage environments such as lift phones, corridor phones, FAX, modems, EPOS machines etc. The Express Voice user type provides access to a rich set of voice features.

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Express Voice + Voicemail

Designed for desk based telephony users who make/take minimal calls per day, usually non customer facing employees. Includes Express Voice functionality and adds Voicemail.

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Express Voice + Unified Communications

Designed for employees who want quick access to presence, instant messaging and directory without loading the full desktop (e.g. browser based usage on non corporate devices/PCs). Includes Express Voice+ Voicemail functionality.

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Express Contact Centre

Designed for standard voice based contact centre use, typically used where incoming calls are relatively high volume and/or detailed call activity reporting is required.

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Enhanced:

Enhanced Unified Messaging

Designed for employees who have a higher volume of voice communication than others, including Senior Management. It includes all the interactions of Express Voice + Voicemail and in addition the voicemail box is provided as a unified messaging mailbox enabling the user to easily manage their messages alongside their email in a single inbox.

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Enhanced Unified Communications

Designed for the employees dealing in a higher volume of information and administration staff who spend a large degree of time in front of their computer. Integration into Microsoft Lync and Microsoft Outlook are the main features of this User type. The integration brings the telentConnect telephony functionality into the Outlook/Lync interface for ease of use. Includes all the features of Enhanced Unified Messaging.

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Enhanced Contact Centre

Designed for use where multi-media interactions are required, such as email and social media messages, the package includes all functionality of the Express Contact Centre.

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Mobile

Designed for employees who are fully mobile or spend a large amount of time away from their fixed desk, this provides support for BYOD devices, smartphone and tablets.

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SIP trunks

SIP trunks include DDI ranges, free mobile and PSTN minutes, number porting, geographic and non-geographic number provision. As a further option organisations can also “bring their own provider” if preferred.

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Let's talk telentConnect...

Our experienced team will be happy to hear from you. Call us on +44 (0)1276 406211, email us, or request a call back below: